Return Policy

Return PolicyCRM moderne email header-new

We make every effort to ensure that you will never need to return anything to us, however should you need to do so we will do our best to make the process as easy as possible for you.

We work very hard to ensure that your Kitchen Products reaches you in perfect condition, if for any reason you find any items damaged please request and complete the the Damaged Item Form.

Return Steps
Authorise your return through the moderne ltd returns process  email us a return note.

Wrap the item in the original packaging clearly marking your return number on a separate sheet.
Do not mark your original packaging. Send the item to the required returns address.
Once the Item has been received  We will begin processing your return.
Your refund can take up to 10 working days from date of us receiving your order.

Returning An Unwanted Item
Unwanted items can not be returned after 14 days of receipt of goods.
If you are returning an unwanted or exchange item (see Exceptions) it must not be
damaged or marked.
You will be required to arrange a courier to send your parcel back to us.
We recommend using a recorded mail service for sending any parcels.
Unwanted items returned to us are done so at your own expense.

Returning Faulty Or Damaged Item:
Damaged items can not be returned after 7 days of receipt of goods.
We must be notified of any items that arrive damaged within 48hrs of receipt of goods.

 A manufacturer’s warranty: 

Is a limited warranty that covers repair and replacement due to faulty products. Should your product be delivered faulty or devolved a fault with in the Manufacturer warranty period, it should be returned to the manufacturer for warranty evaluation to determine whether the product is eligible for return or replacement.

Contact us :
email us at moderne sales and request a return / damaged Item Form. You can inform us of any damaged items via the Return / damaged Item Form. Please supply photographs of any damaged items.
Do not begin returns process until you have informed us of any damaged items.

A Few Things to Note:
Please make sure that only dispatched order can be returned
If you would like to return an item to us we will arrange for you to be credited.
Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.
We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.
When returning your item please make sure to include your order number and also the reason for the return


Manufatured to order: These products can not be refunded, in the event your product has been delivered damaged or faulty, please contact us as soon as possible.